Tentative timeline of deliveries by territories:

•⁠ ⁠West Malaysia: 1 to 3 business days
•⁠ ⁠East Malaysia : 3 to 5 business days

International Shipping
-Singapore : 3 to 5 business days
– Philippine (Manila): 3 to 11 business days
•⁠ ⁠Philippine (other) : 3 to 22 business days

Is there FREE SHIPPING?

•⁠ ⁠free shipping for orders RM300 and above for both West & East Malaysia

Price Rate
Domestic
•⁠ ⁠West Malaysia: RM10.00 per kg
(for single orders RM300.00 and above)
•⁠ ⁠East Malaysia: RM15.00 per kg
(for single orders below RM300.00 and above)

International
•⁠ ⁠Singapore orders: Shipping starts from RM30.00 per kg
•⁠ ⁠Philippine (Manila) order: Shipping starts from RM50.00 per kg
•⁠ ⁠Philippine (other) order: Shipping starts from RM70.00 per kg.

When will I receive a confirmation for my order?

Your order confirmation will be emailed after placing a successful order, be sure to check your spam if it is not in your inbox within an hour after placing your order.

When will I receive my order? How do I track my order?

Tentative timeline of deliveries by territories:

•⁠ ⁠West Malaysia: 1 to 3 business days
•⁠ ⁠East Malaysia : 3 to 5 business days

International Shipping
-Singapore : 3 to 5 business days
– Philippine (Manila): 3 to 11 business days
•⁠ ⁠Philippine (other) : 3 to 22 business days

Does Too D’PSYner deliver to restricted zones and PO boxes?

We are not able to deliver to PO boxes or to restricted zones such as camps, ports and airports.

I am not available at time of delivery.

Please ensure you are shipping to a valid address, include a valid mobile number, that has a recipient who can acknowledge receipt on your behalf. We will not be responsible for failed or erred deliveries.

How do I change my shipping address and/or order after an order has been placed?

•⁠ ⁠you may contact our support team within 24 hrs to change the shipping details, if the order not yet shipped out.

What should I do if I haven’t received my order?

•⁠ ⁠email: tdofficial@toodpsyner.com or contact us through Tel: 07-2551171 / Phone: 017-7470223

I have received a faulty item, what do I do?

If you unfortunately receive a faulty item, click here for the step-by step guide on how to go about our returns process: Refund and Returns

I am missing an item, what do I do?

•⁠ ⁠email: tdofficial@toodpsyner.com or contact us through Tel: 07-2551171 / Phone: 017-7470223

What do I do when I receive an incomplete / partial / missing items order?

•⁠ ⁠email: tdofficial@toodpsyner.com or contact us through Tel: 07-2551171 / Phone: 017-7470223

What do I do if I receive the wrong item / size / color?

In such instances, please forward your Order Confirmation to toodpsynerfh@outlook.com and point out to us the wrong item / size / color from your order (full product information) together with the correct item / size / color you had initially intended to order we will get back to you within an estimated 5-7 working days. Subject to stock availability.

How do I cancel my order?

•⁠ ⁠email: tdofficial@toodpsyner.com or contact us through Tel: 07-2551171 / Phone: 017-7470223

Can I make changes to my order once confirmed?

•⁠ ⁠yes, you may contact our support team email: tdofficial@toodpsyner.com or contact us through Tel: 07-2551171 / Phone: 017-7470223  within 24 hrs to change the shipping details, if the order not yet shipped out.

I can’t find the answer to my question, how can I reach Customer Service?

•⁠ ⁠email: tdofficial@toodpsyner.com or contact us through Tel: 07-2551171 / Phone: 017-7470223.